Our Impact

Driver Credentialing is one of the most important parts of our business.  ShuttleBee vetting and training protocol is over-engineered for safety.

  • Shuttlers are first and foremost kind and have experience with kids.

  • Shuttlers pass all Background Checks required by state law to work with children (Act 131 clearances, as required for teachers) which you can find here, and here.

  • In addition, we know that Background Checks need to examine address history outside of PA. We've engaged Global Verification Network to complete Private Investigation Background Checks, and DMV records are pulled twice annually.

  • Candidates are evaluated on the road in practice and live scenarios, evaluating their ability to kindly and firmly control the setting with children.

  • Shuttlers are trained on boosters and -- as needed -- on car seat installation. Our standard boosters are here and here, rated for children age 4 and up over 40 lbs. Boosters are used by all children under age 14 unless we have written permission from parents not to do so -- when travelling in minivans and school vehicles without harness car seats.

  • Shuttlers complete Substance Tests as part of pre-employment evaluations, and on an ongoing, random basis.

  • Shuttlers have their DOT Medical Card and have passed exams by licensed medical examiners, if driving CDL-rated vehicles.

  • Our Shuttlers also have vehicle experience and are trained to conduct vehicle pre-checks before they begin their routes for the day.

  • ShuttleBee team members are evaluated on an ongoing basis by our route monitors, who ride with drivers periodically.


  • We have engaged an amazing CHOP-spinout Diagnostic Driving to incorporate an evaluation tool for drivers that will identify individual areas of opportunity, and promote targeted coaching.

  • We are adding in-vehicle monitoring tools from Philadelphia-based Polynetworks

  • We will be incorporating real-time driver review and auditing devices that can provide feedback, alert our dispatch team and potentially anticipate driver-improvement measures.

  • We are working to develop a for-fee program that includes live-streaming of in-vehicle activity.

  • Most importantly -- we haven't found attendance and notification tools on the market that meets our expectations. This is one of the first tools we're seeking investment to develop.


Rides Per Year


Drivers are evaluated on an on-going basis, with their customer-ratings, on-time arrivals and general adherence to safety procedures tracked and published.

  • Drivers complete Mandatory Reporter Training for completion

  • Shuttlers are Pediatric First Aid and CPR certified within the first three months of employment.

  • Drivers complete mandatory training courses, including parent notification procedures, distracted driving tactics, vehicle on-boarding & loading, report able behaviors and playground oversight, including crossing-guard procedures. Shuttlers are tested upon completion.

  • Shuttlers complete training as assigned through tutorials designed by SafeSchools, a content training service who has been proving school safety training for over fifteen years.

  • Drivers utilize Life360 and Dashride apps for geo-locatiton, alerts and communications.


ShuttleBee and our partner transportation companies are fully insured, including Commercial Vehicle Liability, Abuse Coverage, General Liability, Umbrella Coverage and Workers Comp where required by state law.  In addition, ShuttleBee drivers receive ongoing training, evaluation and coaching.

Trolley Exprerss Philly, Inc. dba ShuttleBee is licensed to do business in Pennsylvania as a Broker of Persons by the Pennsylvania Utility Commission.  ShuttleBee contracts only with transportation companies with a Certificate of Public Convenience, whose drivers have been fully vetted and credentialed by ShuttleBee's credentialing process outlined above.